Floorman

Detailed Explanation

A floorman (or floor supervisor) is a mid-level casino management role responsible for supervising a cluster of gaming tables. They stand within the pit and monitor dealers, observe players, verify payouts, handle player disputes, rate players for comps, and issue fills (additional chips) and credits (chip removal) to tables.

Floor supervisors answer to the pit boss and are the first point of escalation for dealer-player disputes. They have authority to void bets, fill/credit tables, ban players from a game, and request surveillance review. Experienced floormen can spot advantage play patterns, cheating techniques, and dealer errors in real time.

In a typical casino shift, a floorman might supervise six to twelve tables depending on game type and busyness. The position requires deep knowledge of all game rules and procedures, sharp mathematical ability for payout verification, and strong interpersonal skills.